Teamwork pays off ~ Troy Nunez

"No one can whistle a symphony. It takes an orchestra to play it.” - H.E. Luccock

 

It doesn’t matter how well we play our instrument, when together we can make such beautiful music. At Travel To Go, we believe teamwork is what makes our business so successful. We know we wouldn’t be able to continue our amazing growth without the help of all our employees. So in return, we make sure we empower them to contribute their best on a daily basis. One way we’ve achieved that is by emphasizing collaboration among teams of travel specialists. We’ve moved our desks and chairs around in the office to create our own “mini-companies”, each made up of agents from a specific travel service category (e.g. tours, condos, cruises, sky travel, etc.). This way, every agent has something valuable to offer our travel club members when they call us. Let me give you a couple examples of how this new system works.

 

Let’s say Mr. Justin Case calls and is considering driving to Sioux Falls from his home many hours away. The agent who picks up his call suggests that because of the low airfares to the upper Midwest right now, he bets Mr. Case could save quite a lot of money and time by flying instead. So he leans back, quickly consults with his fellow agent who specializes in air travel, and passes the call right over.

 

How about Mrs. Lotta Fun, who is planning a family trip to San Diego with her husband and two kids? She doesn’t want to miss out on any of the local attractions and family entertainment. The initial agent who handled her luxury vacation condominium reservation can now connect her to the team’s tour expert for some advice. Her tour specialist recommends Mrs. Fun to purchase a Go San Diego Card, which offers her family huge discounts on 45 museums and attractions in San Diego, including LEGOLAND®, SeaWorld, and the San Diego Zoo.

 

You see, not a day passes by at Travel To Go when we don’t think of how to better serve our travel club members. We’d love to hear your experience with our 5-Star service and encourage you sharing it on the Travel To Go Facebook page. Tell us what we’ve done well and how we could do even better.